6/24/2023 0 Comments Cons clarify mobilityI call that number and the AI tells me that it is going to give me four options to choose from. I enter chat from my post paid section and it sends me to an actual human, but humans are too busy on chat, so it tells me to call (800) 331-0500.ģ. I log on to my AT&T acccount, which covers both Uverse Internet and the wireless post paid under one login. I do not want support for the prepaid phone account, but that is what it 'thinks'.ġ. I am calling the number I was directed to on my account with an AT&T prepaid phone. I'm sure the AT&T AI guesses what I want, is the reason I am being directed to wireless prepaid instead of wireless post paid. This post was created in hopes an actual employee seeing this, and alerting AT&T that they very smart AI does not work in some situations. Right now I have no question, as there is nobody here who can help me get in touch with anybody. The time before that I got transferred, and the person I got transferred to acted unsure about what I wanted, but finally told me he succeeded in solving my problem. The transfer did not work and I sat their for 5minutes with no ring or nothing happening. The last time that I was successful in getting to talk to anybody at all, she had to transfer me to somebody else. I am calling about a "post paid" device, that obviously requires a different level of support. I'm not calling about a prepaid device that their very smart AI thinks I am calling about. Please choose from the automated options that follow"Īfter that, it doesn't give me any options because it sees that I am calling from an AT&T "prepaid" phone and starts asking me if I want to pay a bill or whatever. Due to unusually high call volumes, we are experiencing long hold times to speak with a wireless service customer service professional. "Thank you for calling AT&T for your wireless service. This is what happens when I call (800) 331-0500 for support about a wireless device.
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