6/28/2023 0 Comments Steward health care network![]() Through the new portal, patients will have more access to their information in one secure location anytime, anywhere, from a desktop, laptop, phone or tablet device. Trafton, along with Kristin Ottariano, will discuss Steward Health Care's success at HIMSS19 in a session titled "Patient-Centered Referral Workflow Automation." It's scheduled for Thursday, February 14, from 4:00-5:00 p.m. In July 2022, Steward Medical Group launched a new patient portal to improve our patients’ experience and enhance access to their health information. "We have robust data that we are able to monitor track and report out on referrals to specialists and that is something that all orgs want to be able to see." "This has been very well-received and the engagement of providers has been very positive in walking through how the practices have adopted it," Trafton said. Steward Health Care Network (SHCN) provides world class care to more than two million patients annually. She added that the initiative has also streamlined processes and enhanced provider and practice engagement. With the tool you are able to put in a zip code and a couple other specs and it will return a search for you based on your entry. The tool has only been implemented for 6 months but already Trafton said the access and matching have been better. Now were are able to see and track care coordination better from a systematic perspective," Trafton said. "From a system perspective it is very important because before we did not have visibility into where patients were being referred and why they were being referred. Trafton said they have seen a 161 percent increase in referrals going through this streamlines process as opposed to the fragmented processes of the past. ![]() With the new process, users can go onto a URL site or put an order in their EMR system for a referral. Specifically, it is currently being implemented in Florida, Ohio and Pennsylvania, and will be added in the system's western locations over next couple months. They already have the tool operational in Massachusetts and are in the process of rolling it out nationally. Working with Arcadia Health Solutions, the two were able to develop a patient-centered tool and automated referral workflow capable of matching patients and providers according to location, subspecialty, or patient need. Since referrals are an important part of care coordination and key to improving patient care, Steward needed to find a better way. Just very disparate," said Heather Trafton, Steward's senior vice president of national MSO operations. "They could bypass the system completely, they could work directly with the payer, some come through the process so there's multiple systems, processes, technologies. ![]() The problem was the web of multiple EMRs that complicated the process and created dramatic variances in the way referrals were processed in the primacy care and specialist offices. Steward is community-based and physician-led with 40,000+ employees in 10 states caring for 2+ million patients. They are the largest private, for-profit healthcare system in the United States, with 4,800 providers, 38 hospital campuses and 25 affiliated urgent care provider locations. Steward Health Care's primary care providers generate hundreds of thousands of specialist referrals annually.
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